FAQ
Please see below for answers to common questions from customers
Payments & Safety
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, American Express, and Paypal.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Paypal, and Discover.
Shipping & Delivery
How long will it take for me to receive my product?
Free shipping is available for all orders over $50.
US & Canada
- Estimated delivery: 4–9 business days
 - Shipping cost: $4.99
 
United Kingdom (UK)
- Estimated delivery: 3–11 business days
 - Shipping cost: $4.99
 
Europe
- Estimated delivery: 3–11 business days
 - Shipping cost: $4.99
 
Australia
- Estimated delivery: 6–11 business days
 - Shipping cost: $4.99
 
All Other Countries
- Estimated delivery: 8–18 business days
 - Shipping cost: $4.99
 
Orders placed before 4 PM will be shipped the same day. See our shipping & delivery center for more info.
How do I track my order?
You will receive a shipping notification email containing the tracking link as soon as your order has been shipped. The tracking page will be updated to reflect the real-time location of your order. You can track your order with your tracking number here.
Please note that the estimated delivery date depends on the delivery address and the shipping method selected.
Where do we ship from?
We have a robust logistics infrastructure that allows us to ship to 160 countries from multiple locations (currently shipping from China, US, UK and Germany). Please visit our Shipping & Delivery page for more information.
What countries do you ship to?
We ship worldwide - including big cities and small island nations.
Returns & Refunds
How do I return my package?
You may return your item(s) for a refund or store credit within 30 days from the date you received your order.
Please follow these steps to make a return:
- Contact our Customer Care Team via email here [Contact us].
Include your name, surname, order number, product name(s), detailed photos, and a short description of your return reason. - Our team will review your request and provide the most suitable solution.
If your request is approved, we’ll send you the return address or a return label, depending on your case. - If the return is due to our error or product defect, you do not need to return the item.
To save time for both sides, we will send a replacement or issue a full refund as requested. - If the return is not related to product quality, once approved, please print the return label we send you, attach it to the outside of the package, and drop it off at your nearest local post office.
All shipping costs will be at your expense, and our Customer Care Team will assist you in choosing the most cost-effective method. 
*Items must be undamaged, unused and in their original packaging.
*Items must be shipped within 5 days at the latest after the return label is created.
*For all return requests, the product must be photographed from several angles and attached to the return request e-mail. Click here to see example image.
My returned item(s) have been delivered. When will I receive my refund?
We understand the anticipation that comes with waiting for a refund. As such, we assure you that we issue your refund on the day the returned item(s) arrive at our warehouse. It may take between 1-7 business days for the refund transaction to appear in your bank account, subject to your banking firm's policies.
Please note that all refunds will be credited to your original method of payment only.
Who pays the shipping fee when the item(s) is returned?
To ensure a seamless and worry-free shopping experience, we offer complimentary returns within 30 days for any item that does not meet our quality standards or was received in error.
All return shipping costs for such cases will be fully covered by us, reflecting our ongoing dedication to exceptional craftsmanship and customer satisfaction.
What should I do if I receive the faulty items?
If you received a damaged or defective item, we offer free returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.
Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.